FAQ

Frequently Asked Questions


Got questions? We've got answers.

Where are your warehouses currently located?

We currently have one warehouse location in San Francisco, California but we ship worldwide using discounted carrier rates. We're also actively looking to expand to other locations in the US so stay tuned!

Do I have to sign a long-term contract?

Nope! We believe in growing with you as you scale so our pricing is flexible.

Which e-commerce platforms do you support?

We support all your major e-commerce platforms such as Shopify, BigCommerce, WooCommerce, Magento, and Big Cartel.

Which shipping carriers do you work with?

We work with all the major shipping carriers around the world including USPS, UPS, Fedex, DHL Worldwide, Canada Post, and more. We also receive discounted pricing on shipping which we're happy to pass along to you!

Can I use branded packaging or inserts for my shipments?

Yes you can! Just provide us with your custom packaging materials to us and we'll take care of the rest. We can also add any promotional inserts you have.

How do you handle Returns & Exchanges?

Your customers can ship the items directly to us. We'll work with you on an effective policy as each brand has different needs for inspection and processing inventory.

Do I need to prep my inventory a certain way before shipping to your warehouse?

That's entirely up to you! If you want us to handle your product quality control or putting your items into their packaging boxes prior to putting your items onto the shelf, we can do that as part of our additional offerings. Alternatively, you can prep your inventory yourself before dropping them off to us.

Do you offer inventory insurance for my products?

Unfortunately, we cannot legally insure physical product goods that we do not own. We recommend that you add our warehouse as a secondary location of your current insurance.

Start growing with us.